Warranties & Returns
All of our products are manufactured in our 50,000 sq. foot facility in Everson, WA USA, at ISO 9002 certified manufacturing facilities in India, and at certified manufacturing facilities around the world. We rarely have to deal with warranty issues and defects.
When there is a problem:
In case of defects
Our policy is to promptly and enthusiastically repair or replace at our option any product that is defective in materials or workmanship. Return the product to us, and we will pay for the shipping back to you. Netting products do incur normal wear and tear, which is not considered a defect.
Changed my mind
If the product isn't defective, but you simply change your mind, we will still accept returns on most “stock” items, provided they are returned to us within 45 days. Such returns are subject to a restocking fee which varies from 20% to 30% depending on the product. Product must be unused, in its original packaging. Naturally, in these situations we don't reimburse your shipping charges.
For custom orders we can't accept returns, nor can we accept order cancellations after we have cut the netting.
Inspect your Delivery
If we don’t hear from you within 45 days of delivery, we will consider that silence your acknowledgement that the order was delivered correctly. Please inspect your delivery immediately upon its delivery so that we can identify problems or shortages.
No returns will be accepted without prior approval.